Heartfelt is not only a “special” reindeer, with the power to see inside people’s hearts and know their most heartfelt wishes. She is also a “special needs” reindeer: Her rear legs are way shorter than her front legs, and her back slopes sharply downward. Heartfelt’s own most heartfelt wish is to be a regular member of Santa’s team and not just one of his “backup reindeer,” who only join the team if one of the regular nine gets sick. Meanwhile, Santa is very troubled this year, all because of a sad little boy named James. Can Heartfelt solve Santa’s problem and help him help James? And can Heartfelt ever hope to become a regular member of the team?